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Return Policy

1. Refund requests must be made within 14 days of delivery date. After 14 days from delivery date you must contact Spracht Customer Service to determine the best course of action. Maha Osman will not issue refunds for products purchased through other entities, such as distributors or retail partners. Defective units are covered under Maha Osman’s one year limited warranty policy will be replaced at Maha Osman’s cost. See “Returning Products Under Warranty,” below, for information on warranty returns.

2. A copy of the Maha Osman credit card purchase receipt, and a copy of the original Maha Osman invoice may be requested prior to Maha Osman Customer Service issuing a Return Authorization.

3. Unit must be in like-new condition and returned in original packaging with all original accessories, literature and other components. Maha Osman reserves the right to reject any refund request if the product is received damaged or if any accessories, literature or other original components are missing.

4. A Return Authorization (RA) number must be obtained prior to returning the product; to request an RA number, please email or call +92-322-4040000, and provide the following information:
Name
Address
Phone
Reason for Refund
Date of Purchase
Unit Serial Number

5. Upon written receipt of the RA number, send product to:
Maha Osman
Address: 9-Arches Shopping Mall, 1st Floor,Shop #7,MM Alam Road, Gulberg, Lahore.

6. Please mark with the RA number on the outside of the package.

7. A copy of the Maha Osman credit card purchase receipt, and a copy of the original Maha Osman invoice, should be placed inside the return package so that it is easily visible.

8. Products received without an RA number and the required documentation as
specified above may not be accepted or processed for return.

9. Products received that do not meet the above return criteria may be returned to the customer via ground shipment.

10. You may be responsible for shipping costs for returning the product to Maha Osman’s, CA warehouse. Product should be shipped so that it can be tracked and/or insured; Maha Osman is not responsible for products lost or damaged during return shipment.

11. Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable.

12. Funds will be credited within 5 days of receipt of returned product pending
qualification and subject to above criteria.

RETURNING PRODUCTS UNDER WARRANTY

1. Defective products are covered by Maha Osman’s one-year limited warranty policy.

2. To return a product under the warranty policy, read and understand the Limited Warranty Policy at www.mahaosman.pk.

3. A Return Authorization (RA) number must be obtained prior to returning the product; to request an RA number, please email or call +92-322-4040000, and provide the following information:
Name
Address
Phone
Reason for Return
Date of Purchase
Place of Purchase
Unit Serial Number

4. Upon receipt of the RA number, send product to:
Maha Osman
Address: 9-Arches Shopping Mall, 1st Floor,Shop #7,MM Alam Road, Gulberg, Lahore.
You have up to 30 days from Maha Osman issuing your RA number to return your product to our facility. Products received after the 30 day period may be returned to you.

5. The RA number must be clearly marked on the outside of the package.

6. A copy of the credit card receipt, and Maha Osman invoice if applicable, must be placed inside the return package so that it is easily visible.

7. Products received without an RA number and the required documentation as
specified above may not be accepted or processed for return.

8. Products received that do not meet the above return criteria may be returned to you via ground shipment.

9. You may be responsible for shipping costs for returning the product to Maha Osman, CA warehouse. Product should be shipped so that it can be tracked and/or insured; Maha Osman is not responsible for products lost or damaged during return shipment.

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